Shipping Policy - Alt

Processing Times

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • You’ll receive a confirmation email with tracking details once your order ships

Shipping Options & Rates

We use real‑time carrier rates to calculate shipping costs at checkout. Rates are based on:

  • Destination (domestic or international)
  • Order weight & dimensions
  • Selected shipping method

Domestic (U.S.)

  • Standard Ground: Starting at $20
  • Orders over $200: Shipping is 10% of the order total (before tax), unless oversized/heavy.
  • If your order qualifies for USPS Small Flat Rate, we’ll adjust your shipping cost before charging your card.

International

  • Starting at $35; initial rates shown at checkout, and are subject to change. We’ll contact you and adjust your exact shipping cost before charging your card.
  • Duties, taxes, and import fees are the responsibility of the recipient.

Oversize & Heavy Items

  • Standard U.S. Ground: 3–7 business days after dispatch
  • Expedited options available at checkout
  • International: 7–21 business days (varies by destination and customs clearance)

Note: Delivery times are estimates and may be affected by carrier delays

International Shipping Notes

  • We ship worldwide where permitted.
  • Customs processing times vary; we are not responsible for delays caused by customs.
  • All customs duties and taxes are payable by the customer.

Damaged, Lost, or Missing Packages

  • If your order arrives damaged, contact us within 48 hours with photos.
  • If tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office before contacting us.
  • We’ll work with the carrier to resolve the issue.

Contact us via Chat, at 800‑231‑3180 or email us — we’re happy to assist with any shipping questions.